Saturday, January 23, 2016
Musing on the Hawthorne Effect
The Hawthorne Effect is simultaneously the greatest indictment of efforts toward systematic and sweeping change and the greatest tribute to human nature. It is an indictment of systematic efforts because it tells us that most things will not work as well as the pilot projects that had passionate people involved in something that they truly believed would work. It is a tribute to human nature because it tells us that if people think they're doing something that matters they'll do better.